Six Juniper Communities Win 2017 Bronze National Quality Award!

2017 Bronze National Quality Award

2017 Bronze National Quality Award

by Jeanine Genauer

Juniper Village Wellspring Memory Care at Brookline, Juniper Village at Lebanon, Juniper Village at Meadville, Juniper Village at Mount Joy, Juniper Village at Williamstown and Juniper Village Wellspring Memory Care at Williamstown have all been recognized as 2017 recipients of the Bronze – Commitment to Quality Award for their dedication to improving the lives of residents through quality care. The distinction is one of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long term and post-acute care. The program honors association members across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities.

These six Juniper Communities join Juniper Village Senior Living at Brookline and Juniper Village Rehabilitation and Skilled Care at Brookline 2016 recipients of this prestigious award.

The National Quality Award Program, which AHCA/NCAL established in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which is also the foundation of the metric-based AHCA/NCAL Quality Initiative. The Baldrige program helps organizations in different business sectors improve and achieve performance excellence.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As recipients of the Bronze – Commitment to Quality Award, all eight Juniper Communities may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

The awards will be presented during AHCA/NCAL’s 68th Annual Convention and Exposition in Las Vegas, Nevada, October 15-18, 2017.

Local leader in Alzheimer’s Care presents at AFA National Educating America Tour

Educating America

Educating America

by Jeanine Genauer

Mary Jane Eicke, Executive Director of Juniper Village at Williamstown, was honored to present at the Alzheimer’s Foundation of America’s Educating America Tour as part of its 15th anniversary celebration. The Concepts in Care Educational Conference, held on May 19 at the Hilton Philadelphia at Penn’s Landing, provided the opportunity for people to learn from experts on topics, including: access to healthcare, transitioning from home to residential care setting, safeguarding your space, long-term care, perceptions of aging, and clinical trials and research.

With approximately 300 people in attendance, Mary Jane discussed care for the memory-impaired and Alzheimer’s disease. Juniper Village at Williamstown has received the Excellence in Care, Dementia Care Program of Distinction designation from the AFA consistently since 2010. At that time, JVW was the first in New Jersey and only one of thirty in the country to have received the honor.

“We are proud that our pioneering programs and innovatively designed environment has enabled us to be recognized by the AFA.  Thanks to our dedicated staff, we are one of an elite number of communities that they believe ensure quality of life for individuals with dementia and their families; and one that provides an optimal care setting,” explained Mary Jane Eicke.

As for being asked to present at the conference, she said, “It was an honor to be asked to present by the AFA. I was very proud to be part of it.”

FierceHealthcare Touts Juniper’s Connect4Life Model



The following is an excerpt from an article by Ilene MacDonald of FierceHealthcare. View the complete article here.

The clinical outcomes of a new integrated model of care for frail seniors that bridges housing and healthcare are so significant that researchers believe the program has the potential for substantial Medicare cost savings.

The model provides residents with onsite, comprehensive therapy, medical care, pharmacy, and lab services. Key components to the program include a care navigator who coordinates the residents’ total care and high-tech/high-touch communications that transfer the resident’s information to ancillary and acute care services through an electronic health record.

Although Juniper Communities’ residents were older and more cognitively impaired than the overall Medicare population with similar conditions, independent researchers from Anne Tumlinson Innovations looked at 2012 Medicare Beneficiaries Survey, as well as those living in senior housing that didn’t provide an integrated healthcare program, and found Juniper’s Connect4Life program had:

  • 50% lower inpatient hospitalization rates
  • 80% lower readmission rates
  • 15% lower rate of emergency department use

“I thought the results might be good but you never know until you get the data. But I didn’t expect the significance of the results,” Lynne Katzmann, Ph.D., founder and president of the Bloomfield, New Jersey-based operator of senior communities in New Jersey, Pennsylvania, Florida and Colorado, told FierceHealthcare this morning in an exclusive interview.

“The results show when you provide supportive housing and services and integrate with clinical care services you can avoid high utilization of the highest cost services,” said Katzmann, noting that it has the potential to address population health among the 5% who use 50% of healthcare resources.

Although the model is new and the research is based on a year’s worth of data, Katzmann said the results are encouraging. “The results are so strong that I think this is a model that can be replicated and have meaningful results for hospitals, health systems, Medicare Advantage plans and individual providers. It’s a win-win,” she said.

Read more in the FREE White Paper!



Connect4Life Leads to Better Outcomes for Residents

Data shows Connect4Life’s high-tech/high-touch integrated services lead to higher quality care and better outcomes for residents

Executive Summary: Integrated Care in Seniors Housing that Meets
the Triple Aim

By Anne Tumlinson, MMHS and Lynne Katzmann, PhD

According to the Partnership to Fight Chronic Disease, more than 190 million Americans, or about 59 percent of the population, are affected by one or more chronic illnesses. Over the next 15 years (between 2016 and 2030,) 80 percent of the United States population will experience one or more chronic conditions, costing more than $42 trillion in medical care spending and losses in employment productivity.

To address these challenges and enhance the resident experience, Juniper Communities, a Bloomfield, NJ-based national owner-operator of seniors housing, developed the Connect4Life model, which provides on-site comprehensive therapy, primary care, pharmacy and lab services, integrated with other services using a “high-tech/high-touch” communications protocol that transfers information through an Electronic Health Record (EHR) and coordinates care through a human navigator.

Juniper Communities retained Anne Tumlinson Innovations (ATI) to compare Connect4Life outcomes and utilization data with data on the broader Medicare population from the 2012 Medicare Current Beneficiary Survey (MCBS). The findings suggest that the Connect4Life model contributes to lower hospital readmissions and the utilization of inpatient services among a high-need resident population. The results affirm the potential of integrating select clinical care and services in a seniors housing environment that provides supportive services to those who have chronic conditions, functional limitations, and complex social needs.

The results suggest an integrated program of services in seniors housing—like Juniper’s Connect4Life —can contribute to reducing the cost of care and services to Medicare beneficiaries residing in seniors housing. More importantly, the data points to the value of the Connect4Life model for managing population health because of its ability to efficiently target integrated care interventions in the high cost, high-need Medicare population.

Juniper Communities has been a thought leader in senior living care, developing nearly a dozen innovative service and delivery programs to enhance aging, lifestyle and resident health. Recognizing opportunities in to meet the triple aim of recent health policy changes in the United States – improved customer satisfaction, evidence-base quality and lower healthcare utilization, Juniper is pioneering Connect 4 Life – one of senior living’s first truly integrated care models of assisted living care and service.

Read more in the FREE White Paper!