Juniper Village at Aurora has received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“We are so honored to receive such a prestigious award. This award is a testament to Juniper Village at Aurora’s commitment not only to customer satisfaction, but also employee engagement,” exclaimed Valerie Valdez, Executive Director of Juniper Village.
Mary Oakes, Vice President of Post-Acute at National Research states, “We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees. Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, Vice President of Business Development at National Research.
Juniper Village at Aurora has been a part of the Aurora community for 15 years. Juniper is a caring assisted living community for individuals with Alzheimer’s Disease and related dementias. Its Wellspring Memory Care program offers a life-affirming, therapeutic environment; and a wealth of activities to help each individual stay fit and connected socially. Its unique programs are designed to integrate families and a diverse network of health care providers into the fabric of daily life. Home to approximately 52 individuals, the residence features four uniquely decorated house areas, each with its own living room, dining room, kitchen and private bedrooms, with private bath. Each house opens into the central “Town Square” where the day’s activities beckon, including the Town Hall Activities Room, Art Studio, Quiet Haven, Sweet Shoppe, Exercise/Spa/Massage Suite, and Resident Office. And for added peace of mind, the building and grounds are fully-secured with an integrated resident-to-staff call system, and exterior door security system.
This is the first year that Juniper Village at Aurora has earned this national award.