Care Transitions: Better Access to Care Means Better Health

by Lynne Katzmann

Recently, Walmart announced that it would open primary care clinics in its stores. The centers are staffed largely with physician extenders, the umbrella term for nurse practitioners and physician assistants. Services are limited to preventive care, minor treatments, diagnosis of non-complex conditions and monitoring for chronic conditions. Shortly thereafter, CVS Caremark, a national pharmacy chain changed its name to CVS Health. This coincided with its decision to stop selling tobacco products. CVS Health is also opening walk-in primary care offices; these started with providing flu and other vaccines and are expanding to provide services similar to the Walmart clinics.

I think this is just the beginning. Many retail stores, particularly those that have been involved in pharmacy, will be doing the same thing as will large employers like General Electric. Providing access to care and service early can improve quality, satisfaction and lower insurance costs. These clinics are geared to a society on the go. We want care when we need it or have the time to get it, not when our doctor has office hours!

What about seniors living at home? Our communities will soon be introduced to Redwood Health Partners, a new primary care practice located on site at Juniper Village. The goal of Redwood is to provide easily accessible care and service from credentialed providers. Instead of the doctor coming when it is convenient for him or her, the Redwood practitioners will have regular hours right in your community. They will use our electronic health record and will participate in care plan development and care conferences. They offer another resource for addressing chronic or emergent health issues. Redwood will help us “nurture the spirit of life” by keeping people in their home doing the things they love as long as possible.

We will be describing this effort to coordinate many levels of care for you in your home over the next several months. In the meantime, if you want to learn more about Redwood, ask your Wellness team for a brochure!

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2014 COHCA Administrator of the Year Joins Juniper Village at Louisville

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Carmy Jerome has taken the helm of Juniper Village at Louisville as Executive Director. She becomes part of a fabulous assisted living team that provides person-centered care for memory impaired residents in the Louisville area.

“We are thrilled to have Carmy join the Juniper family.  Carmy is a strong demonstrated leader with a deep and unabiding passion for memory care.  Her efforts, which have received national recognition, will dovetail well with Juniper’s programs and new initiatives,” stated Lynne Katzmann, CEO and Founder of Juniper Communities.

Jerome was named the Colorado Healthcare Association 2014 COHCA Spotlight on Excellence Assisted Living Administrator of the Year. She also serves on the Board of Directors for the National Center for Assisted Living; and has been an active participant on the Quality Committee editing the “Guiding Principles of Assisted Living Care” and “Guiding Principles of Dementia Care.”

“I am excited to be part of a company that is at the leading edge of dementia care. From the building design to the extensive list of programs specifically prepared for people living with dementia, it is clear Juniper Communities has the resident top of mind,” expressed Jerome on her appointment. “I also appreciate that Juniper values educating the staff members, giving them the proper tools to successfully accomplish their respective duties and goals. It’s wonderful to know that at Juniper we “walk the talk” indeed.”

As an advocate of decreasing the off label use of psychotropic medications, she has presented at state and national conventions on a range of topics including Dementia Care, Staff Stability, and Reducing Psychotropic Medications through Person-Centered Care.

Carmy Jerome has worked in assisted living memory care communities for the past five years. Prior to that she was in the restaurant business; however she had much exposure to the industry through her mother who was a nursing home administrator. As a young child she volunteered at her mother’s facility and also worked as an aide during her teenage years.

Juniper’s CEO, Founder Lynne Katzmann Celebrated

by Jeanine Genauer

The women of Juniper celebrated the accomplishments of the company’s founder and president, Lynne S. Katzmann, as she received the New York SmartCEO 2014 BRAVA Award. This year’s winners collectively generated $1.2 billion in revenue and employ more than 49,000 individuals. More than 200 nominations were submitted from across the Mid-Atlantic for the award.

As a leader and innovator, Lynne has received many awards and recognitions for her entrepreneurship, leadership, and leading-edge work in the senior housing industry. She started Juniper Communities with a dream to build a company that would change the face of aging and how seniors would live their twilight years. With a mission to do well by doing good, the company has grown to be ranked the sixteenth largest privately woman-owned business in the New York City area by Crains New York Business. It is also ranked among the forty largest senior housing providers by Provider magazine.

Lynne describes her road to success as one of continuous learning. She worked long hours and built her company investment by investment; person by person.  She got through the early days of trial remembering, “After every storm, the blue sky returns”. She attributes her success to a great team of colleagues, passion for what she does and a solution oriented approach to issues. Through her perseverance, Juniper’s revenue has increased from $45.8 million in 2010 to $60.3 million in 2013. This year will see another tremendous jump in revenues due to the acquisition of five properties in State College, PA.

“Brava winners possess the utmost qualities in a leader – vision, passion, compassion, dedication, perseverance. Every one of this year’s winners exhibits these qualities in running their business, their families, and their philanthropic activities. They give 110 percent of themselves,” said Jamie Nespor, regional President of SmartCEO Events. “We are honored to recognize a group of women who are truly making a difference in the world.”

Women helping women has been a focus of Lynne Katzmann and she prides herself in helping women succeed at higher levels, mentoring her employees and providing training. She sits on several boards and speaks at numerous leadership conferences yearly, sharing her wisdom, advice and foresight into a complex and changing healthcare environment.

Congratulations Lynne!

Brookline Assisted Living Facility Welcomes New Leadership, Initiatives

by Michael Martin Garrett

Angeline Hunter, 91, has lived through many changes in her life.

She’s seen State College and Penn State grow since she moved to the area in 1943, and after her husband’s death in 2008, she watched the evolution of the well-established Brookline Village retirement community.

Since moving to Brookline in early 2013, there’s been one more change she’s had to adjust to: Brookline’s acquisition by the national assisted living organization Juniper Village.

Sitting outside on Tuesday among Brookline’s handsome buildings and greenery – surrounded by friends, family and fellow residents – Hunter listened to Juniper CEO Lynne Katzmann lay her out her vision for the newly christened Juniper Village at Brookline facility at the ribbon-cutting ceremony.

“You all have welcomed us with warmth, generosity and open hearts and minds,” Katzmann said. “Thank you for letting us be a part of this community.”

Katzmann said Juniper Village had been aware of Brookline’s “legacy of excellence” before it ever acquired the facility. Though Juniper has a lot to live up to, she’s sure that the Brookline team and residents will be able to work together to continuing improving the lives of State College’s senior citizens.

She said some of Juniper’s priorities are keeping things exactly the same: many of the staff from before the acquisition are still at Brookline, and Katzmann has no plans to disturb the facility’s beautiful campus.

But, perhaps more importantly, she looks forward to bringing new activities and initiatives to Brookline. Katzmann says Juniper Communities was “green long before it was fashionable,” which continues to this day with a focus on recycling and environmentally friendly cleaning products.

Recently certified by the Alzheimer’s Foundation of America as maintaining the rare distinction of “excellence in care” at its facilities, Katzmann says Juniper Communities is excited to increase the quality of care of Alzheimer’s and dementia patients…

Anissa Ilie, director of community relations with Juniper Village at Brookline, says another major change will be updating all medical records to a digital format, which will make record-keeping and caregiving more efficient.

Another focus of the change in leadership was to “hit the ground running” and interfere with the resident’s daily lives as little as possible during the transitionary months, Ilie says…

Read Michael’s full article on